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scope of knowledge management isn’t actually a civil war but the knowledge management (KM) front line is divided between software engineers and knowledge managers (kmers). Recent advances in the field of social […]
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Applying knowledge management within customer relationship management (CRM) has been common in help desk industry as client representatives are increasingly challenged by the ability to access and deliver real-time answers […]
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Knowledge Management Roadmap and Practices…What comes first…then second…?

Knowledge Management. What does it involve? Which companies are doing well? I analyzed some of the best companies doing well in this aspect. IBM, Fluor Corporation, Kraft Foods, Ecopetrol, Danone, […]
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