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customer knowledge management

Applying knowledge management within customer relationship management (CRM) has been common in help desk industry as client representatives are increasingly challenged by the ability to access and deliver real-time answers […]
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Knowledge Management Roadmap and Practices…What comes first…then second…?

Knowledge Management. What does it involve? Which companies are doing well? I analyzed some of the best companies doing well in this aspect. IBM, Fluor Corporation, Kraft Foods, Ecopetrol, Danone, […]
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