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best practice knowledge management

  Well..it isn’t actually a civil war but the knowledge management (KM) front line is divided between software engineers and knowledge managers (kmers). Recent advances in the field of social […]
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In the next post we will be looking at the future of knowledge management (KM), specifically we will explore together the key tenets of what the field has to hold […]
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Applying knowledge management within customer relationship management (CRM) has been common in help desk industry as client representatives are increasingly challenged by the ability to access and deliver real-time answers […]
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In a recent post “5 knowledge management trends for 2016”  I announced that Cognitive technology and machine learning have demonstrated that they can become leading catalysts for change in knowledge management […]
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The other day I assisted a roundtable conference and had the pleasure of speaking about the current challenges knowledge management is facing. I was surprised to find out that almost […]
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Microsoft recently announced the launch of Infopedia, a tool which seeks to exploit the myriad Sharepoint and Office components in order to thrust forward knowledge sharing and creation. It comes […]
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