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actionable knowledge

Companies are losing so much money without even knowing it. When talent walks out the door,  when best practices are misplaced, when team members don’t collect lessons learned after a […]
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During Mesopotamian times king Ashurbanipal constructed a library situated in Nineveh, an important trade route between the Mediterranean Sea and Indian Ocean. It has been acknowledge by many historians as […]
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Applying knowledge management within customer relationship management (CRM) has been common in help desk industry as client representatives are increasingly challenged by the ability to access and deliver real-time answers […]
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The other day I assisted a roundtable conference and had the pleasure of speaking about the current challenges knowledge management is facing. I was surprised to find out that almost […]
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We are launching a new Project that explores why people feel motivated to share their knowledge. This project represents a borderless effort to unite testimonies and personal anecdotes from people […]
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Knowledge Management (KM) is not antiseptic or tech neutral. One thing we know for sure is that there are new and more powerful ways to connect and they have a […]
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The following post presents an overview of GMD´s Knowledge Management strategy for the present year. GMD is a leading IT outsourcing firm based in Lima, Peru. It forms part of […]
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Applying lesson learned is an ongoing challenge in many organizations. Getting past the “documentation” stage apparently is a huge burden, but let me tell you that it´s not complicated at […]
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