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Author: José Carlos Tenorio Favero

Applying knowledge management within customer relationship management (CRM) has been common in help desk industry as client representatives are increasingly challenged by the ability to access and deliver real-time answers […]
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In a recent post “5 knowledge management trends for 2016”  I announced that Cognitive technology and machine learning have demonstrated that they can become leading catalysts for change in knowledge management […]
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Although some companies have prioritized training efforts they might not be correctly developing internal training. By providing accessible training methods we can help knowledge transfer and improve learning cycles. Identifying critical […]
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Executives are currently embracing cognitive technologies and machine learning in order to overcome barriers and ensure growth-profitability.  As information technology (IT) begins to represent much more than a SharePoint like […]
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La gestión del conocimiento del conocimiento en las organizaciones sigue siendo un elemento vital para afrontar los retos y generar valor. Sin embargo, durante muchos años se ha debatido acerca […]
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Según el último informe del Corporate Leadership Council (CLC) en Latinomerica el porcentaje de colaboradores que piensan quedarse en sus empresas durante el próximo año es de 37.8%. A pesar […]
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If you are new to knowledge management or are looking to strengthen your strategy, there is one vital formula you must consider: Knowledge Management + Reality + Expectation = Satisfaction […]
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En el 2014 iniciamos con el reto de alinear la gestión del conocimiento con los objetivos principales de GMD  y dejar atrás la concepción de que gestionar el conocimiento es igual […]
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2015 is almost coming to an end and at this point of the year most companies have already completed their strategic plans for the coming seasons.  I am sure that […]
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