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great tips, very close to what we have implemented for our communities as well. We have found having leadership involvement and desigining purposeful activites centered around business challenges/priorities to be key. One area we have always struggled with is making this part of performance management. Can anyone provide some tactical examples of how you are doing this – what are the expections, measures, ramfications for not meeting, etc.
Thanks for your comments Stacie. Please stay tuned for a post which describes our KM journey, I believe it provides various lessons learned on doing KM and will provide the answer to the question you raise.
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